ROG Phone 2 screen Black out issue.

rohan.kvsrohan.kvs Level 1
edited May 13 in ROG Phone 2

My Rog Phone 2 screen automatically goes dark but I can still hear apps running and can interact with the screen if know where the buttons are.

This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .

I decided to find the source and in doing so I found that whenever the temperature goes beyond 42°C , the screen goes dark. Sometimes to such an extent that I have to soft reboot to get it working. It usually becomes normal after the temperature drops to 41°C and below. I further Confirmed this was related to temperature by running 3D Mark GPU test, and as soon as temperature hit 42°C, my screen went dark. Also Game Genie stops running (air triggers included) after the screen regains display.

The other threads referring to Screen blackouts during charging and gaming may also have a similar issue and yes, I ran the GPU test after the April 5 security patch update and still the results were same.

Kindly look into this.

Thank you.

EDIT: This does not happen when screen recording is on. I tried running GPU test again with screen recording and the display never blacked out even though the temperature touched 44°C at some point.

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Comments

  • ok.... interesting. Not all of the others have the exact same issue as you do but one or two of them have a screen that goes black without the device crashing. I want to get SN, log and video from you too. Expect to get a private message soon (envelope icon in top right corner)

  • Hey Ander,

    If you are from Asus company and actually can help,Then I Have to say that after updating to android 10 this RESTARTING ISSUE HAS STARTED ALOT on my rog 2 also. It has never happened before that. I used to watch YouTube videos and then play games ,again watch videos no issues. Just frame drops when phone is heated alot while playing games. but not even a single day it RESTARTED on its own. Now its been 2 weeks and almost on alternate days while playing games phone freezes and restarts.

    Today I wrote complaint about this through your app and I got Reply from Anjali Choudhary.

    However whatever resolutions she gave me i tries all of them already and nothing seems to work.

    finally i factory reset my phone and now my phone is stuck on forst screen which says "Welcome" below it English/India.

    I understand that due to covid your service centres might be suspended.

    But I live in DELHI and My Parents in FARIDABAD, HARYANA. I dont have any another phone.

    what am I supposed to do?


    Kindly help.


    i bought your device due to Lockdown to work and play games recently. And here after going through your forum i dont have a unique issue. a lot of people are suffering from the same. this is your time to prove that you are Genuine Premium product providing company who cares for their users who are very few in terms of services also LIKE IPHONE.


    VIKAS TEWATIA

  • Hi Ander,

    Just an Update My phone screen is stuck on this now.Not able to use power button at all nothing is working.


  • Hi, Recently while playing pubg on my Rog 2 the screen is getting blackout .Now I cant play with this problem every time it's getting black screen while playing. Please fix this problem.

  • Same issue with me while playing pubg.

  • Yah, especially while the phone heats up phone is going blackout

  • The Asus people working on the software :

    "we don't do that here'

  • Same problem after update Android 10.

    My Rog Phone 2 screen automatically goes dark but I can still hear apps running and can interact with the screen if know where the buttons are.

    This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .

  • Hi All,

    I might have found a probable cause for the issue. I play Real Racing 3 on my rog phone 2 with120hz enabled and am getting around 119 fps(from the real time info). I saw that the phone suffered from the aforementioned issue. I then turned down the refresh rate to 90hz getting around 90 fps and never saw the issue reappear. I have also never seen this issue with asphalt 9 that I play at 60hz(as it doesn't support any higher refresh rate). The issue might be with the 120hz setting.

    I also checked for temps during 120hz and 90hz. In both the cases I found that though the phone reached temps of around 39°c to 40°c, there was no screen blackout at 90hz.

    Just wanted to share my inputs about the issue. Hope this helps.

    P.S. : Whenever I face the issue when playing Real Racing 3, I just lock the phone. Unlock it and I am able to continue playing for some time. Just a hack I am using until a fix is available.

    Thanks,

    Preet

  • Well there is no 'fix' software wise if that's what you are expecting.

    They still haven't found the cause for this and one of the mods told me that RMA is the only option or maybe repair. Either way you'll have to get it to a service center. I've yet to go to a service center because of the lockdown. SERVICE CENTER is the only way. This is hardware issue not software.

  • Same issue after update Android 10 my rog phone 2 while Playing PUBG The screen went completely black. Not showing display on screen.but it running. use lock and open botton it showing. It's very defficult for playing pubg. I return your phone Asus give me money back.

  • Same problem hai bhai...kya aapke phone ka problem thik hua

  • Same issue after i update my phone to android 10 my rog phone 2 keep shutting down for no reason. 2weeks black screen

    can't hear anything pls fix this i try the hard reset it doesnt work pls help. Thank you

  • I am a streamer of PUBG MOBILE. I feel so ashamed that because of this black out my game is affecting.Pls any one help me with this screen Black out problem . **But I could hear game and background sound while the screen goes Black

  • FireHeArtFireHeArt Level 1

    Bro same issues but no solution did u get any solution from devs?

  • FireHeArtFireHeArt Level 1

    My Rog Phone 2 screen automatically goes dark but I can still hear apps running and can interact with the screen if know where the buttons are.

    This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .

    I decided to find the source and in doing so I found that whenever the temperature goes beyond 42°C , the screen goes dark. Sometimes to such an extent that I have to soft reboot to get it working. It usually becomes normal after the temperature drops to 41°C and below. I further Confirmed this was related to temperature by running 3D Mark GPU test, and as soon as temperature hit 42°C, my screen went dark. Also Game Genie stops running (air triggers included) after the screen regains display.

    The other threads referring to Screen blackouts during charging and gaming may also have a similar issue and yes, I ran the GPU test after the April 5 security patch update and still the results were same.

    Kindly look into this.

    Thank you.

    EDIT: This does not happen when screen recording is on. I tried running GPU test again with screen recording and the display never blacked out even though the temperature touched 44°C at some point.

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