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Rog Phone 2 restarts automatically when call ends (More than 20 mins)

Kashyap
Star III

‎12-19-2019 04:40 AM

Hello all,
I have been facing a weird issue with my Rog phone 2. It is only 2 months old. Not sure if anyone else has faced similar issue.
So when my phone is connected to bluetooth headphone and I make a call for more than 20 minutes, once the call is ended by the other party the phone shows the account balance as a Class 0 Flash SMS. The moment the flash sms comes in the phone restarts automatically. Issue happens every 2 out of 5 times. So not always but intermittent.
My phone is up to date and also I have performed a clean reset from he recovery mode. But issue still exist. I have not tried without the bluetooth headphone but have tried 2 different brands headphone and issue is same. Also I feel the issue will occur irrespective of headphone connected or not. I have managed to make a video of the issue as well in case #Asus developers team wants to help.
Build: WW_16.0631.1910.44_0
38 REPLIES 38

Anders_ASUS
Hall of Fame III

‎01-02-2020 12:53 AM

We've investigating this issue and need to collect more logs to find the root cause. It really sounds like software issue so don't worry. It's very likely that we will solve this
0 Kudos

Sunny_997
Star I

‎01-02-2020 10:57 AM

I am facing the same problem. It automatically restarts when the call is disconnected from the other side when connected to bluetooth and sometimes even without a call just by connecting to bluetooth headsets.
0 Kudos

Kashyap
Star III

‎01-03-2020 02:48 AM

Anders_ASUS

We've investigating this issue and need to collect more logs to find the root cause. It really sounds like software issue so don't worry. It's very likely that we will solve this


View post
Logs are shared in message. Please check.
0 Kudos

Anders_ASUS
Hall of Fame III

‎01-03-2020 03:20 AM

Kashyap

https://zentalk.asus.com/en/discussion/comment/37888#Comment_37888

Logs are shared in message. Please check.


View post
It has been forwarded to our devs. Thanks!
0 Kudos

Anders_ASUS
Hall of Fame III

‎01-08-2020 12:29 AM

Thanks to all of you, we have finally identified the issue. I don't know when there will be a fix but the short term solution is to make sure you have set the Ringtone & Notifications volume to 3 out of 7. We're sorry about the inconvenience but with this solution you will at least be able to use your BT headset
0 Kudos
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