Rog Phone 2 Black screen and power off while Charging

[kirankumar17897]

My Rog phone 2 automatically power off while Charging I face this issue for past 3 days while charging than phone
Then while playing Pubg my mobile temperature is 39° and than phone freez and automatically reboot than device
I can't play a single game properly whith my most awarded game smartphone of the year 2019
After the latest update this typer of issues are happening so please fix those issues
I bought this phone for playing eSports tournament on PUBG Mobile but I can't play a single game properly
Give us a good software update to fix all those issues

[ronald1985]

valanivinay4

https://zentalk.asus.com/en/discussion/29474/rog-phone-2-black-screen-and-power-off-while-charging

Same in my phone power off during charging

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On another thread you mentioned you have a damaged screen. You should take your phone to a service centre if it's damaged otherwise, you can't use your phone.

[Liratanak]

gowsik.raja

I'm also facing same issue on my ROG Phone2. After two months observation I've fond some Root causes from my perspective for @Gustav_ASUS reference.

This problem was not happen for upgrading OS, because i face this issue before upgrade also.

The problem is Temperature controlling. If temperature get more then 40°C mobile get switched off suddenly. below steps is my observation.

1. While playing PUBG if temperature crossed 40 °C it's get Shutdown. I've change Temperature control LOW on Armoury Crate -> Game Profile -> Performance. After change this till i haven't face this issue only on while playing PUBG.
2. While charging phone temperature rapidly in-cress then phone suddenly get Shutdown.
3. I've face these problem only on day time. Night time I've not face this issue. because night time atmosphere temperature gets low. so phone didn't cross 40 °C temperature .

So these all are my observation, Please take into your road map and please fix this ASAP.

Thanks.

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Yes, my device is also have similar issue when playing game. It just immediately got locked when on gaming or shutting down while charging.

[rold_gamboa2951]

Same problem for me. Been experiencing forced shut down of device while charging even if its idle(lock screen). When i try to switch-on sometimes battery level fluctuates( on the first start after shutdown shows 60% then when it shut down again and turned-on will show lesser battery level. *take note this happens while charging and phone is in lock screen). This problem started since the Android 10 update. otherwise before the update phone runs smooth even on games while charging and on maximum graphics and performance settings. Guess its just asus strategy to promote ROG III? same how apple slows down old device in order for people to switch to newer models.

[rold_gamboa2951]

Okay guys i think i found some solution. I tried using oppo charger while playing on maximum display and performance. did not encounter forced shutdown of the device. guess this fix the problem temporarily until the devs releases a fix(if that will EVER HAPPEN). Props to support to who did not try any fix but always suggest to bring to the nearest service center. THAT REALLY HELP A LOT! LOL

[rold_gamboa2951]

Okay guys i think i found some solution. I tried using oppo charger while playing on maximum display and performance. did not encounter forced shutdown of the device. guess this fix the problem temporarily until the devs releases a fix(if that will EVER HAPPEN). Props to support to who did not try any fix but always suggest to bring to the nearest service center. THAT REALLY HELP A LOT! LOL