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Rog Phone 2 Black screen and power off while Charging

kirankumar17897
Star III
My Rog phone 2 automatically power off while Charging I face this issue for past 3 days while charging than phone
Then while playing Pubg my mobile temperature is 39° and than phone freez and automatically reboot than device
I can't play a single game properly whith my most awarded game smartphone of the year 2019
After the latest update this typer of issues are happening so please fix those issues
I bought this phone for playing eSports tournament on PUBG Mobile but I can't play a single game properly
Give us a good software update to fix all those issues


76 REPLIES 76

sourabh_kk912
Star I
kirankumar17897

My Rog phone 2 automatically power off while Charging I face this issue for past 3 days while charging than phone

Then while playing Pubg my mobile temperature is 39° and than phone freez and automatically reboot than device

I can't play a single game properly whith my most awarded game smartphone of the year 2019

After the latest update this typer of issues are happening so please fix those issues

I bought this phone for playing eSports tournament on PUBG Mobile but I can't play a single game properly

Give us a good software update to fix all those issues

https://us.v-cdn.net/6031231/uploads/TT6V54MOSLTY/vid-20200601-203546.mp4


Rog Phone 2 Black screen and power off while Charging
Yup, it's true.I thought the issue was just with me until I started searching for the problem on internet.Then what I saw on zen talks was completely surprising as there were 100s who had reported a similar problem.I purchased the phone in January after it got rave reviews from Tech channels like c4etech,beebom etc . I am not a heavy gamer .The reason I went ahead with this smartphone instead of one plus 7 was the shear hardware of the phone.And guess what now I am thinking I made a big mistake.you don't expect a phone that cost you nearly 40000 to just blackout when it is charging or occasionally crashing while playing pubg or heavy graphic game.Even the software updates are pretty slow.In this lockdown it's even hard for me to go to the nearest service center which is like 100s km away from my place.Lesson learnt don't trust Asus whether it's a laptop or a smartphone.They are not a dependable brand.

Melqui
Zen Master I
Clean USB port with isopropyl alcohol and a plastic/wood tool with cotton.

rijazzali699
Star II
My problem solved. Only one solution for this problem... Go to service center and change mother board

ragu
Star II
rijazzali699

My problem solved. Only one solution for this problem... Go to service center and change mother board


View post
Really bro , cost details bro .
Iam facing same problem 😑

myvista_com
Star I
They did this, so you will buy rog phone 3. But hell with this brand, no more purchases.