ROG 2 Heats up to 41 to 42* Celsius and shuts down while Playing games

[eknarayanhari]

Hi ASUS,
You have Designed THE WORST GAMING Phone of the century which goes dead when ROG 2 Heats up to 41 to 42* Celsius and shuts down and either goes DEAD or Restarts several number of times until it cools down to 39*Celsius. When ever during the use,whether its watching videos online/or using VIDEO conferencing apps for long hours which is the need of the hour or THE FAMOUS SELLING POINT of the ROG 2-- "BEAST in Gaming" crashes at 40-41* Celsius. First time in my life i have seen such a product. And I literally wasted my money on such QUALITY.
This is theWORST DECISION which i have taken to switch from S10 to ROG 2 for gaming/everday use
Now in this lockdown i cant call any body and cant work from home also. And I researched about the same issue. It seems a lot of people have same issue but ASUS Seems to be SLEEPING on this ISSUE.
NO acknowledgement of the issue leave aside APOLOGIES from them also.
BUT they are happy to send you a SURVEY in such state.
HOW INHUMAN such a Act should be called from you ASUS.....HOW INHUMAN.
This is an HARDWARE issue and you people are still not taking note on this issue .
WHICH IS REPORTED SO MUCH BY SO MANY GAMERS ACCROS THE WEB.
KINDLY TRY TO ACT HUMAN LIKE COMPANIES SUCH AS IPHONE AND ONE PLUS.

[deeppaul589]

I'm also recently noticing too much heating . Goes upto 45°C even though my ambient is around 26°C to 29°C

[mannahringw]

It happens with me too. My game freeze or it restart itself when the temp becomes 42+ every single game. And mods are not responding to my post. Nice nice. Well done asus team. 39k wasted on this device. Mods will only say take it servicing centre. This only happen only while gaming and only after update of A10

[Nago]

I'm having the exact same problem. I don't game that much but something as simple as watching videos or just merely updating my apps, causes the phone to heat to 40 degrees C and shut down. I even notice charging with the 30 watt charger that was designed for this phone shutting the phone down. It's almost as if the temperature sensor in the phone went to shit and is now triggering at a lower temperature setting then intended (almost like what a GFI plug does when its worn out by tripping the circuit at lower then intended amperage draw). I don't know if I'm on the new update for this phone but something in the software or, worst yet, the hardware is causing the temperature sensor to shut down the phone way sooner then it was originally designed to do.
Apart from "bring it to the service center" response I've seen everywhere, is there a way I can change the temperature limit to when the phone's safety shuts off happens due to overheating? For my use, I feel like if I just raise the temperature limit to 50 degrees C then these shut down problems won't occur as frequently.
Thoughts?

[sauravshanbhogu]

Nago

I'm having the exact same problem. I don't game that much but something as simple as watching videos or just merely updating my apps, causes the phone to heat to 40 degrees C and shut down. I even notice charging with the 30 watt charger that was designed for this phone shutting the phone down. It's almost as if the temperature sensor in the phone went to shit and is now triggering at a lower temperature setting then intended (almost like what a GFI plug does when its worn out by tripping the circuit at lower then intended amperage draw). I don't know if I'm on the new update for this phone but something in the software or, worst yet, the hardware is causing the temperature sensor to shut down the phone way sooner then it was originally designed to do.

Apart from "bring it to the service center" response I've seen everywhere, is there a way I can change the temperature limit to when the phone's safety shuts off happens due to overheating? For my use, I feel like if I just raise the temperature limit to 50 degrees C then these shut down problems won't occur as frequently.

Thoughts?

View post

I don't think so because from my experience I can say that the threshold temp has been decreasing slowly. First it would shut down at 42°c slowly it has been reduced to around 37°C . Plus I am on A9 which has better thermals than A10 (A10 has slight heating issue) still the issue triggers at around 37,38°C. So service centre is the only option 😞