Rog 2 freezes and reboot while gaming

[vijayajt]

Frequency of Occurrence: very often
Hi, I have Rog 2 which freezes and shut down every time I am playing game or sometimes using other apps too. I guess the problems started after the last update. Earlier it used to get restarted by itself, nowadays It just crashes and I have to manually restart the phone.
It's too frustrating that I can't play games on a gaming phone.

[ARP_ASUS]

Hi Vijayajit,
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india

[akkashsaini]

Just turned xmode off and u won't get this issue and try to use good and stable network... I was getting black screen and restart,switch off issue while playing game with charging on after update.Still facing bit issue over jio network but with wifi I'm not facing this issue

[akkashsaini]

AmitGarde

https://zentalk.asus.com/en/discussion/comment/154036#Comment_154036

Changing your motherboard is the only solution here if you are in warrenty period than you should definetly rush to service centre for a fix before your device gets out of warrenty & completely dead because most of restart related issues are hardware problems and most of them are motherboard for sure.

To locate nearest service centre👇

https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call👇

https://www.asus.com/support/CallUs

Note :- please dont forget to backup your important data before you submit your device to nearest service centre.

Thanks!

View post

Just turn xmode off while using mobile data (jio network) and try to play with good stable wifi connection. Of still problem occur then visit sc near u. As for me I'm not able to visit as it's around 120km away

[nasrmhan]

akkashsaini

https://zentalk.asus.com/en/discussion/comment/154040#Comment_154040

Just turn xmode off while using mobile data (jio network) and try to play with good stable wifi connection. Of still problem occur then visit sc near u. As for me I'm not able to visit as it's around 120km away

View post

I realized setting the screen to 60 fps in pubg is solving the problem. but I will try using ur method by turning off xmod

[nasrmhan]

ok so the 60 fps didnt work lol. the problem only occurs while playing pubg so I really don't know why?