Refresh rate option is greyed out

[sathishinsat2]

Team,
Sometimes Refresh rate option is getting greyout and system set back to 60Hz. Unable to change it. This is happening after recent update.
Every time I have to reboot the device to fix this. Could you help me on this.



Regards

[Marthad]

same issue ..
I tried to turn off the option (start recording immediately when screen recorder is turned on) in screen recorder settings, seems that worked and didn't grey the refresh rate option neither dropped it from 120 to 90

[sathishinsat2]

Marthad

same issue ..

I tried to turn off the option (start recording immediately when screen recorder is turned on) in screen recorder settings, seems that worked and didn't grey the refresh rate option neither dropped it from 120 to 90

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Very Good catch. It worked for me as well. Also, the trick worked to recover the refresh rate option if it stuck at 90Hz. Currently my refresh rate stuck at 90Hz so I turned off the above mentioned setting and start and stop the recording and I got the refresh rate option back to active.
@Anders_ASUS @LP_ASUS , can you fix this issue now? It gives you the root cause.
Refresh rate stuck at 90Hz if only the below option is enabled

[julienvd93]

sathishinsat2

https://zentalk.asus.com/en/discussion/comment/34880#Comment_34880

Very Good catch. It worked for me as well. Also, the trick worked to recover the refresh rate option if it stuck at 90Hz. Currently my refresh rate stuck at 90Hz so I turned off the above mentioned setting and start and stop the recording and I got the refresh rate option back to active.

@Anders_ASUS @LP_ASUS , can you fix this issue now? It gives you the root cause.

Refresh rate stuck at 90Hz if only the below option is enabled

View post

Asus commented that this will be fixed in the next update and that it should get released before the end of this year.

[sathishinsat2]

julienvd93

https://zentalk.asus.com/en/discussion/comment/34883#Comment_34883

Asus commented that this will be fixed in the next update and that it should get released before the end of this year.

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Oh ok. But I can see the last message from @LP_ASUS says the isuue is still under investigation.
Could you paste the Asus confirmation post link ?

[julienvd93]

sathishinsat2

https://zentalk.asus.com/en/discussion/comment/34887#Comment_34887

Oh ok. But I can see the last message from @LP_ASUS says the isuue is still under investigation.

Could you paste the Asus confirmation post link ?

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I dont remember in which thread he said it. It was a couple days ago.