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Read this asap rog 2 users

Gaurav_ROGII
Rising Star I
Please tell us some basic information before asking for help:
Model Name: Asus rog 2
Firmware Version: .49
Rooted or not: not
Frequency of Occurrence: happening from last 3 weeks
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================I
👇🏻I red one thread in which one user stated this
'm a custom kernel Developer for lg V30, pixel phone and XiaoMi device.
I've encounter some issue regarding random reboot for specific device and not all. I check your kernel it have some serious issue regarding defconfig file. And some coding that alot of typos that can cause kernel panic. Since I don't work for you guys so I hope your kernel team can have a look on it.

please Team asus have a look into this and stop saying visit to nearest service centre or try factory data reset for this issue to everyone😣


27 REPLIES 27

Gaurav_ROGII
Rising Star I
amansh1004

@Gaurav ROGII better u should visit service center if ur phone is in warranty period


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Two months warranty eft, will be going tomorrow there

Hackerjack
Star II
arpitgenius

https://zentalk.asus.com/en/discussion/comment/123669#Comment_123669

This is touch panel problem which I thought that it was motherboard problem. From the very first day since I bought ROG , right air trigger use to get triggered when pressed at the back side of the phone.

Recently I visited service center because of screen burn issue. I told to the service center guy there is a problem with right air trigger where it works when pressed at the back. He told me it's a panel problem which will get resolved on changing the panel.

And yes, after screen replacement, the issue is gone.

So guys, it's not software problem. It's hardware

https://zentalk.asus.com/en/discussion/comment/123669#Comment_123669


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I had the same problem with left trigger. It's getting activated when pressing at the back near the cam. So I gave it to service center for it. I don't think the service center encountered the problem before. @arpitgenius how long did the service center take to fix the problem?

arpitgenius
Rising Star I
Hackerjack

https://zentalk.asus.com/en/discussion/comment/124135#Comment_124135

I had the same problem with left trigger. It's getting activated when pressing at the back near the cam. So I gave it to service center for it. I don't think the service center encountered the problem before. @arpitgenius how long did the service center take to fix the problem?


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Changing the screen panel took 5 days. They gave me estimate of 5 days while submitting and I got the phone back as promised.