Question about Android 10

[Ryu9]

Here is my build number

But I download the official Android 10 firmware but why I still can't update my Android 9 to Android 10??
I already cut the zip file to internal storage but I didn't get new message pop up to tell me update

[zeruel_tenshi]

Be sure it is on the root folder, also try restarting.

[Ryu9]

zeruel.tenshi

Be sure it is on the root folder, also try restarting.

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My phone is unrooted

[taufiq_sabirin]

Ryu9

https://zentalk.asus.com/en/discussion/comment/50252#Comment_50252

My phone is unrooted

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Put it outside the download folder. The root term isn't related with rooted android OS. To make it simple, here's an explanation in analogue with Microsoft Windows:
You have one partition e.g C: and there are lots of folder which is one of them is named with Download.

Your A10 file is in C:\Download folder

The root folder is C:\

So, move your files outside the Download folder to the root folder.

[jay_kunwar66]

File should on internal storage not any other folder