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problem with asus mobile desktop dock

Moha
Star III

‎11-26-2019 09:22 AM

hi i've purchased the asus rog mobile desktop dock the first virsion and it didn't work its only work in the phone but nothing shows in the monitor i tried all the methods but nothing work i read the manual and ido what it says .. my phone is asus rog phone 2 and i download the latest update manually .. i think its software problem we need an update for it
20 REPLIES 20

LP_ASUS
Community Legend I

‎11-26-2019 11:12 AM

The ROG Phone 2 and your desktop dock are fully compatible. Can you watch this video and make sure you have connected everything the same way he did?

Do you have a Tencent edition phone? Can you also give me the exact firmware you are running?
0 Kudos

Moha
Star III

‎11-26-2019 12:01 PM

i watch it and i doit like him .. and yes its tencent edition my  firmware   Version WW-16.0631.1910.35
0 Kudos

Moha
Star III

‎11-26-2019 12:26 PM

i try with 3 different monitors i try it with laptop i try it one display port and hdmi and double display port .. nothing work
0 Kudos

LP_ASUS
Community Legend I

‎11-26-2019 02:13 PM

The Tencent version has other issues with compatibility, but it shouldn't have a problem with the dock. I'm not sure what's going on.
0 Kudos
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