cancel
Showing results for 
Search instead for 
Did you mean: 

problem with asus mobile desktop dock

Moha
Star III
hi i've purchased the asus rog mobile desktop dock the first virsion and it didn't work its only work in the phone but nothing shows in the monitor i tried all the methods but nothing work i read the manual and ido what it says .. my phone is asus rog phone 2 and i download the latest update manually .. i think its software problem we need an update for it
20 REPLIES 20

LP_ASUS
Community Legend I
The ROG Phone 2 and your desktop dock are fully compatible. Can you watch this video and make sure you have connected everything the same way he did?

Do you have a Tencent edition phone? Can you also give me the exact firmware you are running?

Moha
Star III
i watch it and i doit like him .. and yes its tencent edition my  firmware   Version WW-16.0631.1910.35

Moha
Star III
i try with 3 different monitors i try it with laptop i try it one display port and hdmi and double display port .. nothing work

LP_ASUS
Community Legend I
The Tencent version has other issues with compatibility, but it shouldn't have a problem with the dock. I'm not sure what's going on.