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Found annoying issue with switching between mobile and wifi signal after the latest update.

AgalicoVII
Star III

This problem occurs every time I switch from wifi to internet from mobile sim within an hour or more. When switching to wifi, there is a problem requiring me to enter the wifi password every time. This problem occurs from the latest patch. Please check and fix it.

7 REPLIES 7

Mattias_ASUS
Moderator
Moderator

Hello @AgalicoVII 

Does this happen with every WiFi network/Access Point?
If this happens with only one network I recommend deleting the network from your phone and re-adding it, as there could be some setting acting up.

This problem occurs on all 6G/5G/2.4G wifi networks using the same password, MLO is not enabled but is being used with wifi 7 on the GT-BE98Pro router, deleted and added the networks but the problem still occurs every time I switch between them for a long period of time as stated.

I can recommend doing a reset of the settings, to do this you can go to your Settings > System > Reset options > Reset Bluetooth & Wi-Fi.
If the issue persist then I would like to ask you to create a log that recreates the issue, that way the dev team look into what could be causing it, for this please make sure write down the time when the issue happens so that the team can see when it happens.
When done then feel free to send me a DM with the link.
***********************

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi ”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

 

I have successfully reset the wifi. If the problem occurs again, I will send you the log. Thanks for all the advice.