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Problem of AeroActive Cooler

President
Star I
I can't connect my AeroActive Cooler, everytime I try to connect it it shows this message but I've been using the one that you gave with the phone. How can I fix this?
screenshot-20200727-122845807.jpg

4 REPLIES 4

ronald1985
Community Legend I
President

I can't connect my AeroActive Cooler, everytime I try to connect it it shows this message but I've been using the one that you gave with the phone. How can I fix this?

screenshot-20200727-122845807.jpg


Problem of AeroActive Cooler
Did you try restarting your phone?

President
Star I
I tried it but it's still the same, it can't recognise the Cooler/Fan

Anders_ASUS
Hall of Fame III
President

I tried it but it's still the same, it can't recognise the Cooler/Fan


View post
I will send you a private message with instructions on how to log your device

Anders_ASUS
Hall of Fame III
President

I tried it but it's still the same, it can't recognise the Cooler/Fan


View post
Also, try cleaning both connectors. We've had one case where the user got this message due to dirty side port or connector on the Aeroactive cooler