Problem of AeroActive Cooler

[President]

I can't connect my AeroActive Cooler, everytime I try to connect it it shows this message but I've been using the one that you gave with the phone. How can I fix this?

[ronald1985]

President

I can't connect my AeroActive Cooler, everytime I try to connect it it shows this message but I've been using the one that you gave with the phone. How can I fix this?

Problem of AeroActive Cooler

Did you try restarting your phone?

[President]

I tried it but it's still the same, it can't recognise the Cooler/Fan

[Anders_ASUS]

President

I tried it but it's still the same, it can't recognise the Cooler/Fan

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I will send you a private message with instructions on how to log your device

[Anders_ASUS]

President

I tried it but it's still the same, it can't recognise the Cooler/Fan

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Also, try cleaning both connectors. We've had one case where the user got this message due to dirty side port or connector on the Aeroactive cooler