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Phone keeps shutting down

ZT-a7408882
Star III
Please tell us some basic information before asking for help:
Model Name:ROG 2
The phone keeps shutting off whenever I try to play pubg or COD Mobile.
It specifically shuts down when the temperature goes above 38 degree Celsius.
I've tried resetting the phone. It still doesn't work.

Please help asap

14 REPLIES 14

sauravshanbhogu
Rising Star II
kartik10212@gmail.com

https://zentalk.asus.com/en/discussion/comment/134682#Comment_134682

Any other solution? Actually my back glass is broken. They won't accept I guess


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Yes very hard to claim warranty if you have physical damage. Tough luck. Had this issue for nearly 7 months. So frustrated yet had to take extreme care so that it does not get physically damaged. They made me wait for 40 days for the replacement tho it did not cost a rupee.

ZT-a7408882
Star III
Sourabh

Downgrade to A9 and then update till A10 version .60_0 is the only solution


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How do I downgrade. I downloaded the file. But the notification doesn't pop up and after restarting it doesn't downgrade

Kanu
Rising Star II
kartik10212@gmail.com

https://zentalk.asus.com/en/discussion/comment/134724#Comment_134724

How do I downgrade. I downloaded the file. But the notification doesn't pop up and after restarting it doesn't downgrade


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Did you rename the file? If yes then don't do it because it works without doing that. Otherwise transfer through your laptop rather than downloading on mobile and moving to internal storage.

Sourabh
Rising Star I
kartik10212@gmail.com

https://zentalk.asus.com/en/discussion/comment/134724#Comment_134724

How do I downgrade. I downloaded the file. But the notification doesn't pop up and after restarting it doesn't downgrade


View post
Move out that zip file from your download folder to your internal storage and then restart your phone.

ARP_ASUS
Community Legend II
Hi kartik10212@gmail.com,
Kindly visit the nearest service center:

Find service locations - India | Official Support | ASUS India
Let me know if any issues.