cancel
Showing results for 
Search instead for 
Did you mean: 

PHONE HACKED

OPC
Zen Master II
If anyone would have a solution to this I would appreciate.
I was going to delete a spam email in Outlook for Android. A kind of I receive tens of every day. Didn't open any attachment. The phone just crashed and started to reboot..
The Android and The Republic of Gamers logos appeared and than it started to reboot again. It's constantly rebooting. I went into recovery mode, tried to reboot, made factory reset several times, but nothing helped. I could leave it rebooting until the battery completely drains. I can power it on or of, I can go to boot loader and recovery mode. Once it even emited the startup sound and once the vibration started for a moment. But it always started to reboot again.
Any suggestions please? I believe there must be some malicious code from the email doing all that.
11 REPLIES 11

Not applicable
Try changing that particular email's password? Its worth a try. There was same senerio where a wallpaper break phones because of one pixel and that wallpaper wasnt intended to do so but people found out and tested it out and it rebooted their phones constantly because the wallpaper pixel is an error which causes devices to reboot and as it is a wallpaper you cannot change it and it can only be fixed by factory reset. I am thinking it is also related to that or something like that.

OPC
Zen Master II
Akash Gupta

Try changing that particular email's password? Its worth a try. There was same senerio where a wallpaper break phones because of one pixel and that wallpaper wasnt intended to do so but people found out and tested it out and it rebooted their phones constantly because the wallpaper pixel is an error which causes devices to reboot and as it is a wallpaper you cannot change it and it can only be fixed by factory reset. I am thinking it is also related to that or something like that.


View post
The phone has be factory reset and keeps rebooting. The booting process is interrupted and starts from zero. Which means it doesn't start up at all. I can't change anything.

Not applicable
OPC

https://zentalk.asus.com/en/discussion/comment/93893#Comment_93893

The phone has be factory reset and keeps rebooting. The booting process is interrupted and starts from zero. Which means it doesn't start up at all. I can't change anything.


View post
I meant from other device, maybe the one you are messaging from

OPC
Zen Master II
Maybe I wasn't clear. The phone cannot boot. The process is interrupted and starts from zero indefinitely. I can enter recovery mode (power + volume up) but cannot boot from there. I cannot boot into safe mode (power + volume down). The phone vibrates and then starts to reboot again.