Phone freezes for the 3rd time in less than 6 months after buying

[johnnny]

Please tell us some basic information before asking for help:
Model Name: ASUS_I001D ZS770KL
Firmware Version: 17.0240.2105.90
Rooted or not: Not rooted
Frequency of Occurrence: From every month to every week now
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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The video says it all, I'm having this issue whether be playing games or going to social media.

This ain't a convenient phone for me maybe even the newer ones if it's having this problem.

[Danishblunt]

R.I.P PM8150 chip
get it repaired asap

[johnnny]

Danishblunt

R.I.P PM8150 chip

get it repaired asap

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I don't know if that's gonna be good because I won't be having any phones to use while I wait for it to repair.

[Falcon_ASUS]

johnnny

https://zentalk.asus.com/en/discussion/comment/177117#Comment_177117

I don't know if that's gonna be good because I won't be having any phones to use while I wait for it to repair.

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@johnnny
Has your phone been sent for repair ?
If it has been sent for repair, I have sent you a message, please kindly check.
Thank you.

[johnnny]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/177151#Comment_177151

@johnnny

Has your phone been sent for repair ?

If it has been sent for repair, I have sent you a message, please kindly check.

Thank you.

View post

Not yet but I've seen on the previous topic that it was sent for repair but has a restart issue on their end