my rog phone 2 is getting switch off again and again during charging and while playing games. tell m

[gunstar]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Shivam_Dahiya]

gunstar

https://us.v-cdn.net/6031231/uploads/MXUNFIO141MC/vid-20210106-wa0016.mp4

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

my rog phone 2 is getting switch off again and again during charging and while playing games. tell m

Dnt worry mods will send you log tools maybe , your issue will be resolved many of them are facing these issues and maybe getting fixed too . Just be patient 🙌🏻

[prince791728]

Shivam Dahiya

https://zentalk.asus.com/en/discussion/44090/my-rog-phone-2-is-getting-switch-off-again-and-again-du...

Dnt worry mods will send you log tools maybe , your issue will be resolved many of them are facing these issues and maybe getting fixed too . Just be patient 🙌🏻

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Sir I've the same problem can i get a solution for this as soon as possible😅 phone keeps switching off

[akkashsaini]

Shivam Dahiya

https://zentalk.asus.com/en/discussion/44090/my-rog-phone-2-is-getting-switch-off-again-and-again-du...

Dnt worry mods will send you log tools maybe , your issue will be resolved many of them are facing these issues and maybe getting fixed too . Just be patient 🙌🏻

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Trust me bro it's just beginning. I faced this too and now it's like last night my phone my phone was on charging and audio pulluged and it strucked there battery was 32% at 3:44am and charging indicator on and icon of audio jack pulluged in. I removed both audio jack and charging cable but it remain same whole night it's screen freeze at 3:44am time 32% battery audio jack icon and charging light on tim morning 10 am and then Its switch off by hard reset. But problem is still same it auto shutdown.. I m like why the hell I trusted asus

[ARP_ASUS]

Hi,
Its a known issue and you need to visit the service center. You can try factory reset once before visiting to check if it fixes. Also, make sure your phone is on the latest software version i.e. ending with .65
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india