My fingerprint background light stays on sometimes?

[Hadzovic]

Hi.
Sometimes when I unlock the phone my fingerprint background light stays on after unlock. Only way to shut it down is to hit the power button and lock again. I think the error happens when it starts to use the fingerprint sensor and suddenly uses face recognition. It's like if the fsensor doesn't understand that the phone is unlocked by my uggly face..
Bugg???

[LP_ASUS]

I merged the threads for clarity.

[Daulat]

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/28593#Comment_28593

Can you recreate it reliably? If so, I'd like to log your phone to see what's happening. Let me know if that sounds alright to you.

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Thanks for replying.
Yesterday was the first time it happened with me in 15 days if usages. If it occurs again I'll definitely post a video about it.

[michelangalo]

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/28593#Comment_28593

Can you recreate it reliably? If so, I'd like to log your phone to see what's happening. Let me know if that sounds alright to you.

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This is a known issue. I had reported this longtime back with screenshots.

[Hadzovic]

Just to be CLEAR my problem is ONLY the bright background light NOT the finger print icon.

[Hadzovic]

michelangalo

https://zentalk.asus.com/en/discussion/comment/28824#Comment_28824

This is a known issue. I had reported this longtime back with screenshots.

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This is NOT the same issue I don't know why the threads are merged.