ASUS - ZenTalk

ZT-95d471ef · ‎02-27-2021

The problem started in early December, the phone starts switching off continuously. I have contacted the Asus service center, they said it's a known issue like most of the users are facing the same issue. You can check the nearby service center available. Then I have visited the service center. They said it's a hardware issue. You need to replace the motherboard and have to pay 27k for this. I don't understand why should we pay 27k again on that if the fault is on your side. If I am the only one who is facing this problem I can accept it but most of the users are facing the same problem means you should be responsible for this defect. Try to focus on your customer's issues and at least learn from other company products and services. Do something on this issue while your customers are suffering.

ronald1985 · ‎03-22-2021

crzgokul@gmail.com
The problem started in early December, the phone starts switching off continuously. I have contacted the Asus service center, they said it's a known issue like most of the users are facing the same issue. You can check the nearby service center available. Then I have visited the service center. They said it's a hardware issue. You need to replace the motherboard and have to pay 27k for this. I don't understand why should we pay 27k again on that if the fault is on your side. If I am the only one who is facing this problem I can accept it but most of the users are facing the same problem means you should be responsible for this defect. Try to focus on your customer's issues and at least learn from other company products and services. Do something on this issue while your customers are suffering.

JUSTICE FOR ROG PHONE 2 USERS - Random switch off and never gets booted 🤬

I think you are gettjng angry customers @crzgokul@gmail.com , when can we expect an update? ;')

ZT-95d471ef · ‎03-23-2021

They are not responding properly. They came to the conclusion that whatever happens after the warranty the users should pay for that. This is not fair at all. This is purely a mistake from the ASUS end. For god's sake, do not buy or suggest any friends buy any product from ASUS.

Safin · ‎03-23-2021

crzgokul@gmail.com
They are not responding properly. They came to the conclusion that whatever happens after the warranty the users should pay for that. This is not fair at all. This is purely a mistake from the ASUS end. For god's sake, do not buy or suggest any friends buy any product from ASUS.

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Same with me. Contacted customer support. the only thing they say is my phone, my responsibility. the warranty period ends, so no support. where it's clearly a manufacturing defect. Please let's do something against them.

rahilkalra1 · ‎03-25-2021

@crzgokul@gmail.com please PM about the consumer lawsuit as well. ASUS and its representatives have been asking us to visit service centres in a pandemic for a hardware repair when the issue and its problem clearly lies with the company. The issue would not have been so widespread on forums if it was a minor issue.

zingemarii · ‎03-28-2021

same problem i had yesterday, charged my phone at 72% ... after 5 min. it was dead