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Frequently Switch Off

Rising Star I
Version - .215
Hi Guys
I'm noticing my phone get switched off when Device temperature rises to 42°C
It's happening almost every time when it hit temperature at 42°C
Whether I'm gaming or Scrolling through WhatsApp
What to do
is it a software problem or Hardware problem ?
Previously it happens once in a week
But nowadays its happening almost 15-20 times in a day
What happens if I downgrade to Android 9 or 10
Because this issue is that big i.e I can happily downgrade to Android 9 or 10 😿
Please let me know how to fix this
This is my Primary device and I have no money or plans to buy a new one
I have to use this phone for atleast 1 year more 😿


Community Legend II
Your case is already with service team. Request you to wait in the meanwhile.

Star I
@ButterChicken same thing is happening to me

Experiencing the same thing. Freezes and turns off even during low use like reading a pdf. Did the latest update trigger some hardware malfunction?

Rising Star II
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