Firmware and bios is not updating

[h_mahmoodabbasi]

My device specs are below
Model : Asus rog 2
Firmware : Android 9
Build : WW_16.0622.1906.19-0
Why has my phone not updated to Android 10? I check and my phone has no update.
My friends firmware is updated to Android 10 already. And game genie is updated as well. Please help

[ronald1985]

h.mahmoodabbasi

My device specs are below

Model : Asus rog 2

Firmware : Android 9

Build : WW_16.0622.1906.19-0

Why has my phone not updated to Android 10? I check and my phone has no update.

My friends firmware is updated to Android 10 already. And game genie is updated as well. Please help

Firmware and bios is not updating

Visit this link:
ROG Phone II | Gaming Phones｜ROG - Republic of Gamers｜ROG GlobalWhere it says Please Select OS, choose Android.
Expand Firmware and look for: Version WW-17.0240.2009.49.
Place this file in Internal Storage (the root of storage). Your phone should automatically detect this file.
You should be on your way to Android 10 and you should receive future updates through FOTA.

[h_mahmoodabbasi]

ronald1985

https://zentalk.asus.com/en/discussion/40119/firmware-and-bios-is-not-updating

Visit this link:

https://rog.asus.com/phones/rog-phone-ii-model/helpdesk_download/

Where it says Please Select OS, choose Android.

Expand Firmware and look for: Version WW-17.0240.2009.49.

Place this file in Internal Storage (the root of storage). Your phone should automatically detect this file.

You should be on your way to Android 10 and you should receive future updates through FOTA.

View post

Hello Ronald,
Downloaded the firmware, moved to internal storage, restarted the device. The device picked up the software, but update failed. Check SS pls.

[ronald1985]

h.mahmoodabbasi

https://zentalk.asus.com/en/discussion/comment/132773#Comment_132773

Hello Ronald,

Downloaded the firmware, moved to internal storage, restarted the device. The device picked up the software, but update failed. Check SS pls.

View post

I think it's because of the gap between the latest version of A10 to your version of A9. Move the file you downloaded elsewhere, so it's not in the way of the next file.
Download the next one up from your version, which is WW-16.0622.1907.33.
Do this till you reach the latest version and finally reaching to Version WW-17.0240.2009.49. I know it's not ideal, but I don't have another way of dealing with this.
Remember, to only choose where it has "WW" in the name and not "CN"
I hope that makes sense.

[h_mahmoodabbasi]

ronald1985

https://zentalk.asus.com/en/discussion/comment/132784#Comment_132784

I think it's because of the gap between the latest version of A10 to your version of A9. Move the file you downloaded elsewhere, so it's not in the way of the next file.

Download the next one up from your version, which is WW-16.0622.1907.33.

Do this till you reach the latest version and finally reaching to Version WW-17.0240.2009.49. I know it's not ideal, but I don't have another way of dealing with this.

Remember, to only choose where it has "WW" in the name and not "CN"

I hope that makes sense.

View post

I will try now. Till I reach the latest version, any idea why my device didn't pick the updates? Anyone else has/had this issue? Tried digging through global vs tencent rog phone 2 discussions as well to get some insight.