fast charging is not working

[praveenkumar886]

Please tell us some basic information before asking for help:
Model Name: asus rog phone 2
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[praveenkumar886]

plz help me out

[praveenkumar886]

fast charging is not workin in bottom port

[Vableme]

praveenkumar8860

fast charging is not workin in bottom port

View post

Bad port? Get it fixed.
Battery Care? Turn it off.

[ARP_ASUS]

Hi praveenkumar8860,
Please try below:
If not update make sure to be on latest firmware.
Check if the same charger is charging other phone quickly
Run the phone under safe mode or Factory reset once:
Hold power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
If Nothing works, you can either for an update or visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india