DTS audio is not getting enabled automatically

[sathishinsat2]

Hello team,
DTS audio is not working properly. Everytime, I have to open the audio wizard and select any audio mode (eg. Rock) when I play music with any music player. Could you provide solution for this issue.

[SHEIKH_AZHARUDD]

sathishinsat2

@LP_ASUS , I have uploaded the logs to Google drive. Sent you the link in PM.

Steps I followed to reproduce the issue.

App: google play music

1.Open audio wizard enable dts

2.Play a song in Google Play music

3.Close the audio wizard from background/recent window but song will continue with DTS audio

4.Pause the song

5.Get a incoming call

6.Play the song again and you will notice the DTS audio is getting disabled.

7.Open the audio wizard and click center to reactivate DTS audio

Note: Point no 3 is not mandatory because the behaviour is inconsistent. Sometimes dts is getting disabled even the audio wizard app is open.

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Ditto!??

[Freddetj]

Same annoying problem here. Just have to leave the phone alone for a little bit (10-20minutes or so) and the DTS will be gone and I will have to go back to the audiowizard and toggle.

[LP_ASUS]

Hi all. The Audio team is asking if you can replicate this again and provide a video. If you could post the results here I'll forward everything to them.

[SHEIKH_AZHARUDD]

So logs were not enough? How audio team will know from a video? ?

[sathishinsat2]

LP_ASUS

Hi all. The Audio team is asking if you can replicate this again and provide a video. If you could post the results here I'll forward everything to them.

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I'm not ready as I need to get a incoming call which will show person mobile number while recording it.  I have shared the detailed steps to reproduce the issue. Can you ask them to follow the steps I shared below?.
Steps I followed to reproduce the issue.
Use Wired headphone.
App: google play music
1.Play a song in Google Play music
2.Open audio wizard enable dts (eg.Dance mode)
3.Close the audio wizard from background/recent window but song will continue with DTS audio
4.Pause the song
5.Get a incoming call
6.Play the song again and you can notice the DTS audio got disabled.
7.Open the audio wizard and click center button to reactivate DTS audio.