Dear Team,
My mobile was on charge, Minutes later I take it out from the charger and tried to unlock the screen, it lights up for a second and then it goes black. Try to unlock again and it’s all black. Try to turn it off and I can feel vibration feedback. Upon closer inspection I discover cracks beneath the glass, the display cracked from the inside !
As i was using my phone regularly with no drops/ hits and i was also using a silicon cover too.
There is NO visible physical damage or impact point outside of the phone and both the glass protector and the actual outer glass of the phone had no cracks. I was extremely disappointed to see a crack on my new/ expensive smartphone.
Then i had contacted asus service representative for the same, they replied me due to ongoing lockdown in your city, service centers are not operating. Then on 1st June I contacted REGENERSIS which is a service center for asus products, so they asked me for the invoice copy and also the rog pictures of every side. After some time they called me and replied with the silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket and it will be covered under physical damage and you have to bear the cost and they denied to do under warranty.
I am EXTREMELY SHOCKED that the screen cracked from the inside and that I am being HELD LIABLE FOR AN ADDITIONAL ISSUE I DID NOT CAUSE.
From the many cases just like mine, it has become clear that ASUS has a defect in the ROG 2 screens same as ROG 1 screen.
Now asus, please help at this point and tell me what to do.
@Anders_ASUS @CH_ASUS attached pics fyr.
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