06-08-2020 02:56 AM
06-12-2020 06:50 PM
06-12-2020 06:50 PM
06-12-2020 06:50 PM
06-15-2020 03:11 AM
Gustav_ASUSDear @Gustav_ASUS @Anders_ASUS ,@vicky.cool179 Sorry to hear about your display. This is however something you will need to discuss with your local service center, as we can't make an assessment about what caused the damage from over here.
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06-15-2020 03:14 AM
vicky.cool179Shocking to hear this. Would you mind attaching a picture of the email you recieved with the reason stated by the technicians. Don't forget to blur any confidential information in the picture.https://zentalk.asus.com/en/discussion/comment/87618#Comment_87618
Dear @Gustav_ASUS @Anders_ASUS ,
I have submitted my device to the service center on 13th JUN. Today i got reply from them with the quotation of Rs. 15571. Then I asked them the issue, they told me that display has been broken because this is a 6 inches mobile phone and when you put the mobile into your jeans pocket, at that time display tends to break. means what i cant keep my mobile into my pocket also. Buying a premium phone but you cant put it into your pocket. Great. Now what should I do @Anders_ASUS@Gustav_ASUS as my mob has no scratch and also no dent no bend nothing has happened to my mobile.
MY RMA NO. is SRASINMUM12006130004.
This is so sad to hear such funny reason after the inspection done by the technicians. Like seriously, what can you say on this that the screen cracked from the inside and that I am being HELD LIABLE FOR AN ADDITIONAL ISSUE I DID NOT CAUSE.
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