Class 0 message from jio

[sanjaykkumar198]

Mobile instantly turn off after i end call and recieve jio class 0 message which has call duration and balance.

[SHEIKH_AZHARUDD]

Using Microsoft sms manager app you can mute class 0 messages

[kchinnavigneshr]

sanjaykkumar1986

But my rog switch off instantly after receiving this message.

No time for saving.

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Kashyap

I have been facing the exact same issue. For me if the call duration is more than 20 minutes then it happens otherwise no problem.

I contacted the support team through phone and they wanted me to visit the service center to replace whatever part is gone faulty but definitely this is not a hardware issue. So I tried my luck again and called the call center and requested to escalate the issue to R&D, which was yesterday. Today I received a call from them asking me to give them a video of the issue occurring. Fortunately I had made one yesterday and today I shared with them.

This is definitely a software bug. Basically not able to handle a Class 0 message and it is triggering restart on the system.

I am hoping the Asus developers team will work on it and release some update soon. My request to all, whoever facing this issue with ROG2 or even Zenphone 6Z to call Asus and ask them to escalate to the R&D team, so that there is a solution made available ASAP.

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I'm receiving these messages and even after 20+mins calls, I don't have this restart issue. Is this limited to few devices or people with this issue are have any rogue/conflicting apps?

[Kashyap]

kchinnavigneshraja

https://zentalk.asus.com/en/discussion/comment/29627#Comment_29627

https://zentalk.asus.com/en/discussion/comment/35246#Comment_35246

I'm receiving these messages and even after 20+mins calls, I don't have this restart issue. Is this limited to few devices or people with this issue are have any rogue/conflicting apps?

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Are you using Jio and receiving the class 0 message or other network provider. Also don't disconnect the call from your end. Issue won't occur. Keep the phone screen locked and ask the other party to hang up. That's when the issue occurs . What is the build number of your phone ?
I have reset my phone to factory settings and then without installing any app at all (except the ones from factory) also facing the same problem. So I don't think it's any conflicting app causing this.

[kchinnavigneshr]

Kashyap

https://zentalk.asus.com/en/discussion/comment/35372#Comment_35372

Are you using Jio and receiving the class 0 message or other network provider. Also don't disconnect the call from your end. Issue won't occur. Keep the phone screen locked and ask the other party to hang up. That's when the issue occurs . What is the build number of your phone ?

I have reset my phone to factory settings and then without installing any app at all (except the ones from factory) also facing the same problem. So I don't think it's any conflicting app causing this.

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Yes I'm using Jio. Tried to reproduce the issue with the scenario you said, but no issues or restart. Called from Jio to other network and call duration is 23mins. Call is ended by other number.

[Kashyap]

kchinnavigneshraja

https://zentalk.asus.com/en/discussion/comment/35416#Comment_35416

Yes I'm using Jio. Tried to reproduce the issue with the scenario you said, but no issues or restart. Called from Jio to other network and call duration is 23mins. Call is ended by other number.

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@kchinnavigneshraja Thank you for your quick reply. Glad to know that your device is working fine. Believe @sanjaykkumar1986 and I probably just have bad devices. Did not expect such issue with a brand new phone.