Class 0 message from jio

[sanjaykkumar198]

Mobile instantly turn off after i end call and recieve jio class 0 message which has call duration and balance.

[sanjaykkumar198]

But my rog switch off instantly after receiving this message.
No time for saving.

[Daulat]

sanjaykkumar1986

But my rog switch off instantly after receiving this message.

No time for saving.

View post

That's weird it never happened with me

[Kashyap]

I have been facing the exact same issue. For me if the call duration is more than 20 minutes then it happens otherwise no problem.
I contacted the support team through phone and they wanted me to visit the service center to replace whatever part is gone faulty but definitely this is not a hardware issue. So I tried my luck again and called the call center and requested to escalate the issue to R&D, which was yesterday. Today I received a call from them asking me to give them a video of the issue occurring. Fortunately I had made one yesterday and today I shared with them.
This is definitely a software bug. Basically not able to handle a Class 0 message and it is triggering restart on the system.
I am hoping the Asus developers team will work on it and release some update soon. My request to all, whoever facing this issue with ROG2 or even Zenphone 6Z to call Asus and ask them to escalate to the R&D team, so that there is a solution made available ASAP.

[AmitGarde]

kashyapkumardas

I have been facing the exact same issue. For me if the call duration is more than 20 minutes then it happens otherwise no problem.

I contacted the support team through phone and they wanted me to visit the service center to replace whatever part is gone faulty but definitely this is not a hardware issue. So I tried my luck again and called the call center and requested to escalate the issue to R&D, which was yesterday. Today I received a call from them asking me to give them a video of the issue occurring. Fortunately I had made one yesterday and today I shared with them.

This is definitely a software bug. Basically not able to handle a Class 0 message and it is triggering restart on the system.

I am hoping the Asus developers team will work on it and release some update soon. My request to all, whoever facing this issue with ROG2 or even Zenphone 6Z to call Asus and ask them to escalate to the R&D team, so that there is a solution made available ASAP.

View post

Even zenfone 5Z has this issue which m facing?

[Kashyap]

amitgarde3

https://zentalk.asus.com/en/discussion/comment/35246#Comment_35246

Even zenfone 5Z has this issue which m facing?

View post

Working with Anders_ASUS to find out what is causing this. I need to capture the error log and then share with him to analyse. Will let you guys know the progress.