cell phone turns off by itself

[rpalharini]

hello, my Rog Phone 2 is shutting down by itself when it reaches a temperature of 35 C°. I already changed the battery and reset the cell phone but it didn't work, what should I do?

[ronald1985]

rpalharini

hello, my Rog Phone 2 is shutting down by itself when it reaches a temperature of 35 C°. I already changed the battery and reset the cell phone but it didn't work, what should I do?

cell phone turns off by itself

Please can you further explain your shutdown issue?
Is it when the phone is heated up/ while charging?
Or does your phone shutdown even though you have battery juice left? But with no heating or without charging?
Please also let us know what firmware you are using.

[rpalharini]

hello, the smartphone turns off during games or when i'm using it for a long time. If the game genie reaches a temperature of 95 F, the smartphone will turn off if

[rpalharini]

The firmware is 17.0240.2105.90
Android 10

[ronald1985]

rpalharini

The firmware is 17.0240.2105.90

Android 10

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You might as well give a battery calibration a try:
How to Properly Calibrate the Battery on Any Android PhoneIf this doesn't work, then factory reset.
If factory reset doesn't help, go to service centre.