While charging my phone (ROG PHONE 2)and playing a game, the screen suddenly had a glitch and completely went black with in minutes and crack started to appear on the inner display of the phone.
When i took it to the service center, all they claimed and forced me to pay for the replacement when there is warranty. Even though there is no physical damage on the phone, they are only forcing me to pay for the replacement and not considering into checking for the warranty. Please note THERE IS NO PHYSICAL DAMAGE and I'm attaching the proof also.
Being Gorilla Glass 6, the least expected was that it doesn't easily break even though it fell down. But my phone neither fell down or physically damaged and it happened. On top of that there is a tempered glass for protection.Even that has not sign of physical damage. How can this is considered as Customer Induced physical damage? which is I think is unfair ethics followed by service center. Any solution for this? I can bring the phone for on site inspection to prove that there is NO PHYSICAL DAMAGE
Today was the bad experience with the service center. First of all, there was no one at the counter to receive the customer and check the phone, I had to wait for an hour for them to visit and their way of handling is very unprofessional with a very much negative attitude and this has to be addressed seriously.
Buying a premium phone and suffering with this due to poor product quality. Totally fed up. This is happening to an ASUS ROG fan and an ASUS loyal customer. I already have 2 ASUS work laptops, and personally own ROG Laptop(GL552VW) and ROG Phone.
