Broken display without any physical damage

[siyamkumar]

While charging my phone (ROG PHONE 2)and playing a game, the screen suddenly had a glitch and completely went black with in minutes and crack started to appear on the inner display of the phone.
When i took it to the service center, all they claimed and forced me to pay for the replacement when there is warranty. Even though there is no physical damage on the phone, they are only forcing me to pay for the replacement and not considering into checking for the warranty. Please note THERE IS NO PHYSICAL DAMAGE and I'm attaching the proof also.
Being Gorilla Glass 6, the least expected was that it doesn't easily break even though it fell down. But my phone neither fell down or physically damaged and it happened. On top of that there is a tempered glass for protection.Even that has not sign of physical damage. How can this is considered as Customer Induced physical damage? which is I think is unfair ethics followed by service center. Any solution for this? I can bring the phone for on site inspection to prove that there is NO PHYSICAL DAMAGE
Today was the bad experience with the service center. First of all, there was no one at the counter to receive the customer and check the phone, I had to wait for an hour for them to visit and their way of handling is very unprofessional with a very much negative attitude and this has to be addressed seriously.
Buying a premium phone and suffering with this due to poor product quality. Totally fed up. This is happening to an ASUS ROG fan and an ASUS loyal customer. I already have 2 ASUS work laptops, and personally own ROG Laptop(GL552VW) and ROG Phone.

[ronald1985]

siyamkumar

While charging my phone (ROG PHONE 2)and playing a game, the screen suddenly had a glitch and completely went black with in minutes and crack started to appear on the inner display of the phone.

When i took it to the service center, all they claimed and forced me to pay for the replacement when there is warranty. Even though there is no physical damage on the phone, they are only forcing me to pay for the replacement and not considering into checking for the warranty. Please note THERE IS NO PHYSICAL DAMAGE and I'm attaching the proof also.

Being Gorilla Glass 6, the least expected was that it doesn't easily break even though it fell down. But my phone neither fell down or physically damaged and it happened. On top of that there is a tempered glass for protection.Even that has not sign of physical damage. How can this is considered as Customer Induced physical damage? which is I think is unfair ethics followed by service center. Any solution for this? I can bring the phone for on site inspection to prove that there is NO PHYSICAL DAMAGE

Today was the bad experience with the service center. First of all, there was no one at the counter to receive the customer and check the phone, I had to wait for an hour for them to visit and their way of handling is very unprofessional with a very much negative attitude and this has to be addressed seriously.

Buying a premium phone and suffering with this due to poor product quality. Totally fed up. This is happening to an ASUS ROG fan and an ASUS loyal customer. I already have 2 ASUS work laptops, and personally own ROG Laptop(GL552VW) and ROG Phone.

https://us.v-cdn.net/6031231/uploads/WCPS8YNQ4JB5/asus-rog.pdf

Broken display without any physical damage

It is hard to tell if the phone or the screen protector is broken based from the picture. Are you sure it is not the tempered glass it's not broken?

[siyamkumar]

Tempered glass is perfectly alright. I could see the inner display broken in certain angles.

[ronald1985]

siyamkumar

Tempered glass is perfectly alright. I could see the inner display broken in certain angles.

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I won't say it's "perfectly alright" for the tempered glass because you can see light reflecting from where it is broken. I can't see the inner display broken though. I could be wrong which is why service centre is the best way.
Whichever way you go, you still need to take it for a repair.
There's no different versions of Gorilla Glass 6 by the way. It can with stand scratches but it isn't scratch or drop proof. But this is the same for all Gorilla Glass 6 from different manufacturers.

[siyamkumar]

But the problem is the phone was never dropped, still the phone display broke just like that. And service center still wants me to sweat price for the replacement, I dont think thats reasonable.