After RMA serious issue

[Dkz89]

Dear Asus
After RMA of battery swollen issue that i waited for almost 2 week just to get battery replace i get a new issue. I just get back my phone for 2 day and when i plug in aeroactive cooler my screen just when black and i need to force restart in order to boot up my phone.
Before rma have ive not encounter this kind of issue. Well thanks to whoever fix my phone. Now i need to send back my device and dont know how long need to wait again . for your info i just brought this device 2 month ago.

Tq asus

[Gustav_ASUS]

@Dkz89 Does it freeze every time you connect the fan or has it only happened once?

[Dkz89]

Gustav_ASUS

@Dkz89 Does it freeze every time you connect the fan or has it only happened once?

View post

Plug in 10x at least 8x happen. @Gustav_ASUS

[Gustav_ASUS]

@Dkz89 If you'd like, I can send instructions via PM on how to log your device. It definitely sounds like a hardware related issue that you should see service about, but a log could confirm that's the case.

[eunji3731]

Gustav_ASUS

@Dkz89 If you'd like, I can send instructions via PM on how to log your device. It definitely sounds like a hardware related issue that you should see service about, but a log could confirm that's the case.

View post

Is back to service center. What a mess and joke. And please ask your kernel developer to have a look or double check some coding.

@Gustav_ASUS