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3 weeks ago - last edited 3 weeks ago
Hello, I restarted the phone and when I want to unlock it, it asks me for the password (since the fingerprint is not possible) but for some reason the keyboard loads incorrectly and I cannot press the "enter" key, the keyboard appears in a different color at the bottom (see attached image) Please, I need to resolve this urgently!!.
The keyboard I use is the Microsoft Swiftkey
Edit: I was able to solve it by connecting the Tessen mobile controller, but please fix it. I can't depend on that controller if I have to restart my phone for some reason.
I have the Rog 9 Pro, software version: 35.1810.1810.326
2 weeks ago
Thank you for the information @Agustinp
Could you please confirm you are in the 35.1810.1810.326 firmware version?
2 weeks ago
Hello Mattias, yes, here is an screenshot of my fimware. Sorry for the language, the texts are in Spanish (it's my native language)
2 weeks ago
I'm adding some information in case this is causing the bug. After installing it, the only thing I changed was the height of the keys. If you look at the photo attached, you'll see it's higher. When I restart the device, it looks like the photo I shared earlier. (I don't know if it's related, but I'm clarifying it in case you want to replicate it.)