This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

AEROACTIVE COOLER X PRO NOT WORKING

Lraee
Star II

My ROG Phone 9 can’t detect the AeroActive Cooler X Pro and it’s not working, but my phone still charges when the cooler is attached. Please fix this as soon as possible!

2 REPLIES 2

Mattias_ASUS
Moderator
Moderator

Hello @Lraee 

If you are experiencing this then I would advice contacting your closest ASUS Service Center as this is not a reported issue so far, this way the service team can look into your cooler and see if there is anything unusual going on.

DanettesD
Star III

As it turns out, due to cost-cutting or defects, the contacts on the fan tracks in the Type-C connector have a poor protective layer against oxidation and deposits, which causes constant failures.

Actually, here's the solution:

  1. Take a medium-hard brush with tightly packed bristles. Dip it in a circuit board and chip cleaner. I personally use isopropyl alcohol (Isopropanol);BackgroundEraser_20251127_222858151.png
  2. Using a brush dipped in a special circuit board and chip cleaner or a suitable alcohol, thoroughly clean the Type-C connector of the fan, which is inserted into the smartphone's port, inside and out (circled in red);BackgroundEraser_20251026_211609137.png

     

  3. I could have stopped at the second step, but I decided to try isolating the Type-C fan connector from the air using a silicone cap. It seems to have helped; I haven't needed cleaning for six days now.BackgroundEraser_20251127_222605419.png