03-20-2024 06:59 PM
My phone is on the latest firmware .325
Its stuck rebooting everytime i have WiFi and Mobile Data on. Once these two are on the phone stays rebooting. Once i turn them off the phone boots normally. I can't use internet at all on the phone if i turn any of them on the phone crashing on goes in a bootloop and keeps on rebooting! I just got this phone and i was so excited about it no im really aggravated. I spent a $1000 from Asus official website and got the US version so i have no issues but i ended up with a phone that i cannot use. Please help with this issue its urgent.
03-27-2024 06:27 AM
Hi @HellKnightHicks
I have now edited my post with a bit more info, the teams are working to solve this.
03-28-2024 04:07 AM
How long are we looking at? This is truly unacceptable time frame especially since y'all aren't going to compensate us for the money lost on cellular service that can't be used. My phone isn't even a year old and has been down over a week now with no fix in sight. This phone has put a real dark cloud over how I feel about ASUS.
03-27-2024 07:45 AM
FYI for the group, due to fear of the phone becoming unusable I have made the difficult decision to return the device and already ported my number to Verizon as well as procured a new device (S24 Ultra). While technically a spec downgrade, I have been not let down by the phone so far.
03-27-2024 07:49 AM
Why did you switch to Anon mode to post? My email notification tells me who you are 🤣
03-28-2024 06:41 AM - edited 03-28-2024 06:51 AM
Everyone, just a little more patience! An update addressing the AT&T SIM Card issue has been released for the ZF9 and ROG 7. Release Announcments found here: 3/28/2024 Zenfone 9 Android Update & 3/28/2024 ROG 7 Android Update
I am sure other model updates will be rolling out sooner than later.