Air triggers not working

[Melskiees]

Game Genie is not Opening - Loading -  Phone error of "app not responding" Meaning Air Triggers are not responding. In air triggers setting for setup, they work. Game genie is still unresponsive after a force stop clear data and cache, restart of phone, and complete turn off of phone. Nothing working. Freaking out. I've seen everyone else having posted with these same issues in the last 22hrs. Hello from Australia. #rog8

[Mattias_ASUS]

Hello @Melskiees 

The team is aware of this issue and they are working on a fix, in the meanwhile you can try following these steps:

Troubleshooting Steps:

1. Check Network Connection:  

   Ensure your device is connected to the internet.  

2. Access Settings:  

   Open your device's settings and navigate to "Apps & Notifications."  

3. View All Apps:  

   Under the "Recently opened apps" section, select "See all apps."  

4. Show System Processes:  

   Tap the menu icon in the top-right corner and enable "Show system"  

5. Locate Game Genie:  

   Find and select "Game Genie" from the app list.  

6. Clear Storage:  

   Go to "Storage & Cache" and tap "Clear storage."  

7. Advanced Feature Settings:  

   Return to Settings and navigate to "Advanced" > "Game Genie." Ensure that notification permissions are enabled.  

8. Restart Your Device:  

   After completing the steps above, restart your device.  

9. Verify the Fix:  

   Once restarted, go to Settings > Advanced Features > Game Genie. Tap "Manage Game List" to ensure the game list is displayed correctly.