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Star II

the phone started to heat up even more in the last two days!!! discharges twice as fast as usual! do you want to burn the processor or burn the memory? ASUS what are you trying to achieve?



Hello @c9Ba 
Which firmware version are you on?
And is it possible to share a log with the dev team so they can see what is creating the issue? While doing the log make sure to use the phone as normal and please write down the time when the heating is happening.
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)


before this phone i had a pixel 3. it installed all updates automatically and never had any problems with it! I'm not even going to finish reading what you wrote. it's outrageous! I bought an expensive device not in order to help in its development and repair, but in order not to have problems using it! Asus issued an update, I installed it with faith that my device would be taken care of. do your job and I'll do mine!

the only thing I can add is the problem with heating when the device is on mobile data. did not notice the problem under Wi-Fi! it gets very hot when watching a video uploaded to YouTube.