ROG PHONE 7 ULTIMATE Mobile Data Issue

[Jonkaru]

Greetings!

I just recently bought my ROG Phone 7 Ultimate, and I notice that everytime I use my Hotspot, it slows down my carrier mobile data (worst case, no internet access) even if I turned off the hotspot. I had to resort on turning off the phone for few minutes just to reset it back to normal (before this, I've tried restarting mobile data and airplane mode but still not fixing it). 

This scenario occur few minutes after a device connect to my hotspot.

Phone version: ASUS_AI2205_D

Current System Update: WW_33.0820.0810.217

[Mattias_ASUS]

Hi!

Some service providers have a Hotspot throttling depending on the amount of surf you have, check with them if that would be the case, if not then please let me know.

[Jonkaru]

Thank you for the reply!

I've already checked my data load balances & speed limits of both my mobile network operators, no signs of breaching limits and zero data balances whenever this slow/no internet issue happens every single time I use my hotspot to share internet to my PC.

I've used speedtest before and after using hotspot. The internet just disappear and won't come back if I don't shutdown/restart my phone for few minutes.

[Mattias_ASUS · Accepted solution]

Hi @Jonkaru 

I wonder if you could share a log with me to check what could be causing that, after creating the log feel free to send me a PM so I can share it directly with the R&D team.

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Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi ”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)