ROG Phone 7 Hotspot Not Working For Games

[omgdracula]

Hi All,

I have a ROG Phone 7 on Google Fi with their unlimited plus plan. I recently bought a ROG Ally X to game while traveling. I tried using my hotspot and unfortunately while I can browse the web and watch youtube to go on reddit etc I cannot connect to any gaming servers. Destiny 2, Genshin Impact, neither work. Steam does not even connect to at all. I reached out to Google Support and they eventually said that the ROG Phone 7 is not compatible with using the hotspot. To me that makes 0 sense. 

I tried using my wife's iPhone on Verizon and it worked flawlessly with each. Has anyone had a similar issue? I don't understand what is so different than my phone on Android 14 and say a Pixel or Galaxy.

[Mattias_ASUS]

Hello there @omgdracula 

This is probably the first time I've heard about this, could you please share your Wi-Fi hotspot settings with me? A picture should be enough, as I know for sure the hotspot does work in the phones, I now wonder if this could be something related to Google Fi but I'd like to test your settings first.

[omgdracula]

Hey Mattias!

Here is a screenshot. I matched these settings to my wife's iPhone on Verizon. I should clarify that this seems to be with mobile data only. If I turn off my mobile data and use my home Wi-Fi and connect my ROG Ally X to my phone hotspot I can connect to game servers. If I turn off my Wi-Fi and use mobile data my Ally connects to the phone and network. I can browse the Internet. Reddit, watch YouTube videos etc. But if I open steam, destiny 2 or Zenless Zone Zero I cannot connect to game servers.

I chatted with Google Fi support last night and they said their specialist team said my Phone is not fully compatible with Fi but it's odd I can browse the web and watch YouTube but not game.

A couple threads online pointed to APN settings as well.

[Mattias_ASUS]

Thanks for the info!
Will contact the team and get some tests done and I'll get back to you 🙂

[omgdracula]

Hey @Mattias_ASUS thank you for the reply here is some info that I saw you asked users to provide that helped.

Here is a link to a log I generated. The log record me connecting my Ally X to my phone and then trying to play Zenless Zone Zero. I also attached some screenshots that show my network settings compared to my fiances iPhone (Verizon). Ignore my Wifi name. I have a ROG Phone 7 just accidentally put 5. Hope this helps.

https://drive.google.com/file/d/1cc9h4yYyJIMTAQR6WbpQiauuc0rcCP7l/view?usp=sharing

Just to clarify for the team. 

I can successfully share my home wifi network to my Ally X

If I turn off WiFi on my phone and turn on hotspot using mobile data my Ally X will connect. 

I can successfully watch Youtube videos and other media and browse the web. 

I cannot login to any game services be it Hoyoverse games or Steam.

I can successfully play both on my fiances hotspot on Verizon through her iPhone.