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Phone system after A14 upgrade

hrag2052
Star III

 

after updating from 13 to 14, the call goes straight to voicemail even after a few tries. It also happened with various people that have tried to reach me and my carrier is visible and is in service fully operational. Please note that both "Private" and "numbers not in contacts" switches under "Blocked Numbers" were off at the time of these events

 The setting to block all private numbers and numbers not in contacts when it is enabled, on android 13 it worked great and now when enabled on 14 it appears that it blocks all calls even the ones in my contacts from time to time which I find very strange. 

1 REPLY 1

Mattias_ASUS
Moderator
Moderator

Hi!
Is the "Do not disturb" mode on? And do the calls come through if you turn off the settings?
And if that's the case, could you maybe create a log recreating the call issue so that the team can look into it? I'm writing the steps down below.
********************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Phone, mobile networks, and signal”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)