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Game Genie Crash / Won't open solution

snowdance
Rising Star II

1000010244.jpg

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1. open settings

2. search "game genie"

3. tap app info on game genie

4. clear storage and cache

5. restart your phone

 

ps: doing this may delete your setting though, but it worked for me

7 REPLIES 7

SquishyGaming
Visitor

Does not work on my ROG 6D 😞 I can't even grind on my fave shooters 😭

tamalarolek
Star I

Can't even open the app

Mattias_ASUS
Moderator
Moderator

As the user @snowdance mentions, this is the way to fix this issue, in some cases you might need to Force stop the app before deleting storage and cache, but you can follow the steps here:


Troubleshooting Steps:

1. Check Network Connection:  

   Ensure your device is connected to the internet.  

2. Access Settings:  

   Open your device's settings and navigate to "Apps & Notifications."  

3. View All Apps:  

   Under the "Recently opened apps" section, select "See all apps."  

4. Show System Processes:  

   Tap the menu icon in the top-right corner and enable "Show system"  

5. Locate Game Genie:  

   Find and select "Game Genie" from the app list.  

6. Clear Storage:  

   Go to "Storage & Cache" and tap "Clear storage."  

7. Advanced Feature Settings:  

   Return to Settings and navigate to "Advanced" > "Game Genie." Ensure that notification permissions are enabled.  

8. Restart Your Device:  

   After completing the steps above, restart your device.  

9. Verify the Fix:  

   Once restarted, go to Settings > Advanced Features > Game Genie. Tap "Manage Game List" to ensure the game list is displayed correctly.