Charging problems on Rog 7 ultimate.

[Chubbsterish]

I've seen a few people asking for help about this only to be ignored by the customer support.

My bottom port has stopped working with the 65w charging when the cable is there and when i plug in the cable on the side port it starts to charge a little but i keep getting the disconnecting sound with the 65w charging/cable.

When I use my regular samsung/sony chargers both ports work for charging.
The 65w charger and both its cables work fine on other phones in case customer support here decided to throw in the captain obvious response to try and dismiss the problem.

There's nothing wrong with the charger, There wasnothing wrong with the phone until the recent update.

I've formated it twice btw so spare me that nonsense as well.
I've even restarted the phone with the cable and the 65w plugged in to see if it would detect it upon restart.

Fix the issue before some of us have our warranties gone on the phone and remain in a mess created on your end.

[Chubbsterish]

Hi Mattias,

I've already done this with my before my last reset and sent it to Asus customer support here in sweden. I'm awaiting a reply from them.

As we speak about the devil and how ridiculous bugs continue happen with the phone.

Upward swiping stopped working all of a sudden and i couldnt access my apps wherever I pressed on the screen.

This is my 6th factory reset now btw!
1. the charging for 65w is STILL NOT WORKING.
2. The screen finally started to work again but it took a whole factory reset.

With all due respect paying almost 1300 euros for a phone should not have this unstable software.
Clearly many of the things im mentioning here, others are facing with no actual progress and help.

Even your own customer support said I shouldn't send my phone to chezchoslovakia for something that obviously seems to be a problem on Asus end.
This means your own customer support has acknowledged that with everything I've provided the problem doesn't lie neither with my charger, my cables, my phone (since the ports are working).
Fast hypercharging worked until the last update then it just died right after that.

I decided to leave Samsung and Sony to give this Asus Rog Phone a try a phone that costs almost just as much but seems to be more unstable than a crap knockoff phone I can get from temu or wish.com.

Even if my problem gets fixed this will be my last time using Asus products.
I had already transitioned from Asus computer parts to Aorus.
I gave this phone as one last hope to remain loyal to Asus after almost 15 years of purchasing products but honestly this phone has turned out to be a joke.

A bigger joke than trying to sell it as a gaming phone when both the Samsung S24 ultra or Sony Xperia I VI can handle the same lousy games and on top of that offer 5+ years as updates and support while Asus only offers two yet charge the same if not more for almost the same specs on phones except both the Samsung and Xperia have way better cameras.
(yes I can go on and roast this phone even more for its lackluster experience but I will stop here.)

Posting this again because for some reason no one can see it.

[Mattias_ASUS]

Hi @Chubbsterish 
Sadly we can't check the phone without a log, in that case I would recommend reaching out to your closest ASUS Service Center in Sweden so that they can check the device and the charger.

I once again apologize for the inconvenience.
https://www.asus.com/support/service-center-location/

[RobLake]

I can see the other post you gotta choose to show them in order, only forum that shows em like this, please fix this mods

[Chubbsterish]

I've done these things as well. I'm pretty ok with the "savy-ness" that comes with phones to an extent at least.

The charger works fine on other phones, it worked fine for the longest time on the phone until i updated, now the bottom port is the problem due to an update and the disconnecting and connecting on the side port was never a thing to begin with.

Yes, I've restarted the phone with the charger in it. I've tried both ports. This is turning into a problem on Asus end and if they don't plan on fixing it I recommend everyone use their warranty and ask for a new phone and luckily for us here in scandinavia if the problem permits i can eventually ask for my money back instead as long as its within the warranty time if the problem persists for an additional 3-4 times.

One thing is for sure, this entire phone was a mistake, I shouldn't have bought it to begin with. I rather have went with the samsung S24 ultra or even a Red Magic 8.

The fact that Asus support is ignoring all of this moderators or not should be a reason to boycott the phone products to begin with.

Second reason is this phone has so many problems and were the 6th version in (remember they skipped a number) 6th versions in and they've learned nothing.

I've contacted swedish customer support now a few times and they're oblivious on where the problem lies.

That is a huge red flag.

[Saurav_7]

I totally agree with you.

The kind of after sales service Asus is providing even on their flagship model is downright shameless. I have started boycotting Asus product.