So I am not a gamer, but I have the Rog7 Ultimate phone. Because I work in IT (and have done so for 35 years), I always wait for major updates to settle as there are often issues when migrating from one OS version to another. I purchased the Rog7 device because it has significantly less bloatware than Samsung, OnePlus, or other general consumer phones.
I use my device for Microsoft Teams, remote support for my clients (as it is large enough and fast enough for me to actually manage server and desktop settings, as well as monitor firewalls and edge devices.
I have been familiar with Asus for decades and have utilized Asus products in a variety of situations that include system boards, laptops, and desktops. I have generally been extremely happy with Asus and the quality of product offerings.
I purchased the Rog7 device because I want to migrate my client base away from Samsung and other bloatware heavy vendors for security purposes in business environments because allowing manufacturers access to personal information is against nearly every HR policy I have reviewed.
As such, this is my first Asus telephony device and on Android 13 I have been very pleased with performance and can monitor/track/manage the device through Cisco-Meraki management tools, as well as utilized a managed Bit Defender security offering to reduce malware from end users who do not know when or where to click and who "always" fail to read the fine print on their choice of apps.
Back in the middle of February I initiated a chat session with Asus Support regarding Android 14 based upon the issues raised in this forum and was promised a response to my two question within a couple of business days. One question was battery drain with Life360 to which Asus promptly responded with a request for screenshots which I provided. The second question was regarding planned stabilization of the Android 14 OS on the Rog7 phone. I (so far) have zero feedback from Asus regarding Android 14 so my only source of information concerning stability, reliability, updates or flaws has come from this forum.
Because I have worked with Asus in the past, as well as many other Asian brands, I never expected quick responses, fancy website support, prompt callbacks, or quick email responses. I knew this going into the purchase of the Asus Rog7 phone and it did not matter to me because with 35 years in IT and a lot of experience with Android, Apple, and (back in the day) Windows phones, I assumed that I could pretty much work my way around any minor issues.
However, as the Android 14 issues have not been resolved for a significant period of time, I am reconsidering the idea of utilizing Asus telephony based devices going forward, as I cannot have issues such as have been raised in this forum, occurring at client sites. I am requesting an official statement regarding Android 14 on Rog7 devices (which should probably also include the version 8 Rog devices), regarding the issues raised in this forum, any updates on progress toward correcting the issues raised, and how Asus plans to alleviate these problems going forward. Thank you in advance from a 65 year old IT person who worked in DOS before Windows was even a thing...
