Rog phone 6, video recording failed

[severins79]

Please tell us some basic information before asking for help:
Model Name: ROG phone 6
Firmware Version:32.2810. 2206.97
Rooted or not: not
Frequency of Occurrence:Always
APP Name & APP Version (If your issue relates to the app):System application
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello, I have a problem with recording the screen both in games and outside, sometimes it works after rebooting the mobile phone. But after a while it happens that it shows how it is recording but when saving it says:,, video recording failed " no external application worked

[Danishblunt]

severins79

https://zentalk.asus.com/en/discussion/comment/224686#Comment_224686

It happens to me with fortnite because it's the only game they play that made me buy Rog6 🙂 , but I also tried filming lol wild rift and the problem didn't happen there. It happens because the game is demanding and the system crashes at that moment. The game starts to crash for a while and then runs smoothly again, but at that moment I already know that the recording has crashed. (with the previous phone, it recorded without problems, it was just that the phone heated up more, it was an OP 8pro)

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Works fine on Rog3 as well. So Its safe to assume its another software bug we can throw on the pile.

[severins79]

Mansi_ASUS

Hey Severins79, does this happen to you while playing Fortnite or is that the case with every other game or app?

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You can't even stream via the twitch app from your mobile, it also gets stuck just like screen recording

[Mattias_ASUS]

Hello!
I have gotten a reply from the R&D team and I would appreciate it if you can help me with some logs 🙂
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues, but you can find a list further down explaining each option in more detail.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
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Please make sure to send me the log as a PM, so I can send it away to the team ASAP 🙂

[severins79]

Mattias_ASUS

Hello!

I have gotten a reply from the R&D team and I would appreciate it if you can help me with some logs 🙂

Please follow the below steps to enable the built-in log tool (Bug reporter).

1.  Open “Calculator APP”

2.  Enter “.19595+=”

3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues, but you can find a list further down explaining each option in more detail.

4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

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Please make sure to send me the log as a PM, so I can send it away to the team ASAP 🙂

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I can't pm because I'm lvl 1

Or send me an email and I'll send it to you there

[ASUS_Bot]

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