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ROG Phone 6 Audio stops while changing Volume

LouRaX
Star I
Please tell us some basic information before asking for help:
Model Name: ROG 6
Firmware Version: latest Update
Rooted or not: no
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Always lags for 1-2 Seconds while changing Volume Up ... Then the music contunues
5 REPLIES 5

LouRaX
Star I
Also Sometimes it stops Spotify playing randomly while lockes

Mattias_ASUS
Moderator
Moderator
I have created a rapport to the R&D team.

PhenomFX
Star III
Can confirm that.
It also make bluetooth stutter sometimes and lose connection for a second.

Mattias_ASUS
Moderator
Moderator
Hello!
I got a reply from the R&D team and they would need some logs to check what could be causing the issue, I would appreciate it if any of you who has this issue could create a log and send it to me as a PM so the team can take a look into it.
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)