Hi, my asus rog phone 6 pro is having microphone issues, when im trying to speak on the phone, the person on the other end cant hear me. Some times the microphone would work and then it would randomly stop working again for few hours up to couple days. I bought this phone brand new and have been using it for few months, the first couple months had no issues and then all of a sudden the mic would stop working and start working again. Anyone else having this issue? And how do i fix it? Thanks
I have been looking for fixes everywhere, can't find it. WhatsApp, Voice Recorder, ScreenCapture, every Microphone required application will not recognize any audio input. Tried blocking/unblocking my mic, but issue remains.
Only option is to restart my phone
Thanks for bringing this to our attention. I'll forward the issue to the R&D, however, before I do that I'd recommend you perform an SMMI test to assess the microphone.
Also, could you please share a log file?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording”
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)