Showing results for 
Search instead for 
Did you mean: 


Star III
Please tell us some basic information before asking for help:
Model Name: ROG_PHONE6
Firmware Version: WW_32.2810.2206.97
Rooted or not: not
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I just got this ROG phone 6 which I paid almost $1500 for and the phone is having the same issue in this thread which was recently resolved with an update that was released weeks ago!! I don't know what to do at all with "My exciting new phone" which has NO SERVICE due to VOLTE greyed out which you cant anable it anywhere in this ANDROID 12 . please get back to me as soon as possible I've been a customer with ASUS since ROG PHONE 1. this is very frustrating... here is the link for the thread.

Community Legend I
Good news for US users, more than a few days or weeks to wait, ROG 6 and ZF9 are now FCC certified, US operators should soon approve them.

Star I
@Jay ROG6 I'm having the same issue. When I first got the phone I called AT&T to get a SIM and they wouldn't just send me a SIM, they insisted I give them an IMEI of a device. They said my ROG 6 wasn't compatible, so I went to T-Mobile who did not require an IMEI to send me a SIM. Worked fine, I had 4G/5G and could make calls. Problem was that randomly it would drop to EDGE network and while I could make/receive calls, mobile data didn't work. After a couple of tshoot calls, I got nowhere. Reached out to the vendor and they were 0 help, told me to try a different carrier. I looked on the AT&T website and found I COULD get a generic SIM so I did that. Mobile data works fine with 5G signal but can't make/receive calls. Tshoot with AT&T was just as useless and they again said my phone wasn't compatible. Wish I had found this forum earlier but I have already factory reset it and boxed it up to send back and get a refund. Haven't actually sent it yet, so I may wait, but since it's already factory reset (and boxed up to boot), might as well just send it back and get the refund.

Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.