ethernet adapter keep disconnecting during games

[Mazen_Junaidi]

hello everybody,
i just bought rog phone 6 three days ago and i noticed some glitches here and there and after searching on internet i found that alot of this bugs or issues happend to other users so i will not talk about it now because majority of that issues is UI related and u can live with it untill receiving new update, but my issue that am gonna talk about is reason that i bought this device and its not accepted at all which is (ethernet adapter connection keeps droping and disconnecting during the game ) yes its gaming phone and the connection keeps dropping. i tried to do many things to fix the issue but nothing solve it, i tried this : unistalled un-nessessery apps+restart device+restart modem+factory reset device ...and nothing solve the issue than i tried to disable the (ARMOURY CRATE) app and i felt that the performance of my device and ethernet connection become slightly better but the issue not solved ...so any one faced something like this. BTW am using good brand adapter (powerology brand) and this adapter works flawlessly with my ipad mini and S22 ultra and am using (cat 6 and cat 7 cable) direct from the router. i wish to find solution for this issue because i cant play call of duty mobile because of this issue!!!

Model Name : Asus rog phone 6
firmeware : Android 12 with last security update
Not rooted
Frequency : sometimes 3 times during the game, sometimes 5 times, sometimes the system not recognise the adapter, sometimes the system takes more than 2 minutes to recognise the adapter, sometimes i need to unplug the adapter 3 times to recognise the adapter
idont know which app causes this and the apps installed on my device is : whatsapp, messenger lite, call of duty mobile

This happend with the USB-C 3.1 located at the left side of the device ( not bottom )

[Mazen_Junaidi]

i contacted ASUS support team and they told me (we tried CASA adapter and it works fine ..)
after i read that i went to google and searched for this CASA products and i found nothing related to this name except (high speed company working in 5G towers and something like that ) than i found company called (ADAM) making adapters with CASA name on it !!! so it means that CASA is a technology not (product)...anyway i found at the end that the adapter i have which called (CHOETECH) has the same specs as below :
-Compatible with IEEE 802.3, IEEE 802.3u, 802.3ab and IEEE 802.3az-2010 (Energy Efficient Ethernet)-
Support IPv4/IPv6
despite all of that !! this technology or adapter that have same CASA technology doesn't work and keep disconnecting!!!!

[Danishblunt]

Mazen Junaidi

i contacted ASUS support team and they told me (we tried CASA adapter and it works fine ..)

after i read that i went to google and searched for this CASA products and i found nothing related to this name except (high speed company working in 5G towers and something like that ) than i found company called (ADAM) making adapters with CASA name on it !!! so it means that CASA is a technology not (product)...anyway i found at the end that the adapter i have which called (CHOETECH) has the same specs as below :

-Compatible with IEEE 802.3, IEEE 802.3u, 802.3ab and IEEE 802.3az-2010 (Energy Efficient Ethernet)-

Support IPv4/IPv6

despite all of that !! this technology or adapter that have same CASA technology doesn't work and keep disconnecting!!!!

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I already told you it's the buggy software on the Phone. It doesnt matter what you buy it won't work. You can either start listening to what I say or keep spending your time and money on docks only to dissapoint yourself over and over again.

[Mazen_Junaidi]

Danishblunt ididn't buy anything all adapters i mentioned are already here before buying ASUS ROG PHONE 6, all am trying to do is giving some hope and chances before selling the device.
i contacted ASUS SUPPORT TEAM by email and they tried to fool me by saying that this issue not exist and ethernet adapters from ASUS or another brand working flowlessly.
so i wanna tell them that all the youtube streamers suffers the same and they showed that on youtube, and all of them receiving the same messege (comunication quality may affected by 3.1 usb....) and majority of them converting to wifi....

[Danishblunt]

Mazen Junaidi

Danishblunt ididn't buy anything all adapters i mentioned are already here before buying ASUS ROG PHONE 6, all am trying to do is giving some hope and chances before selling the device.

i contacted ASUS SUPPORT TEAM by email and they tried to fool me by saying that this issue not exist and ethernet adapters from ASUS or another brand working flowlessly.

so i wanna tell them that all the youtube streamers suffers the same and they showed that on youtube, and all of them receiving the same messege (comunication quality may affected by 3.1 usb....) and majority of them converting to wifi....

View post

Do you have links to those youtubers?

[Mazen_Junaidi]

because am looking to start streaming in the future that make me watch too much game streamers daily and that give me a good knowledge about best devices for streaming and performance specially in games like PUBG and CALL OF DUTY MOBILE.
anyway i will send you link for the most famous youtube streamer called (parker the slayer) he bought ASUS ROG PHONE 6 before 2 days and try to watch his last videos to see the (error messege)that i mentioned before.
i tried to send links here but looks like ASUS dont like that !!! anyway i will type the name of the streamer and the name of the video and the exact time that issues show-up
first video : youtube
channel name :parkertheslayer clips
video name: asus rog phone6-most powerfull gaming phone(unboxing+cod mobile.
time: 1:50 minutes usb 3.1 to hdmi issue

second video : youtube
channel name:parkerthe slayer clips
video name :parker vs hacker | cod mobile
time : 2:30 minute same error messege that show up to me before ethernet disconnection (communication quality may be affected by 3.1 usb)