Asus professional dock Ethernet lan is disconnecting if unplug the cherger

[ZT-b5ca68d5]

Please tell us some basic information before asking for help:
Model Name: Asus Professional Dock
Firmware Version:
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

I have problem with my Asus professional dock, my Ethernet lan connection is disconnecting if I unplug the charger

[Christine_ASUS]

Hi porfirio.santos.valenciajr.pnp@gmail.com
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Please try the reset the router and reconnect again
2. Does the issue appear after any specific action or any system/apps' download or update?
3. Does ASUS professional dock fully charged?
4. What is the frequency of occurrence?
5. Could you provide me a video?