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Asus ROG Phone 6 Camera Not Working

kazucoid
Star I

‎05-31-2023 07:54 PM

Spesifikasi Hp Asus ROG Phone 6:

  • Display: 6.78-inch AMOLED display with a 2400 x 1080 resolution
  • Processor: Qualcomm Snapdragon 888
  • RAM: 8GB/12GB/16GB
  • Storage: 128GB/256GB/512GB
  • Battery: 6,000mAh with fast charging support
  • Operating System: Android 11 with ROG UI
  • Camera: Dual-camera setup (primary lens and ultra-wide-angle lens)
  • Additional Features: 5G connectivity, RGB lighting, advanced cooling system, dual front-facing speakers

Users of the Asus ROG Phone 6 have reported a concerning issue regarding the camera functionality, as it is not working as expected. Some users have experienced difficulties in accessing the camera app, while others have encountered errors or glitches when attempting to capture photos or record videos.

This problem has raised concerns among ROG Phone 6 owners who rely on the device for their photography needs. Asus is actively investigating the matter and working to provide a prompt solution through software updates or potential hardware adjustments. As the camera is a crucial component of any smartphone, resolving this issue swiftly is essential to ensure a satisfactory user experience for Asus ROG Phone 6 users.

20 REPLIES 20

wendyjl
Star I
In response to Bubukins

‎08-31-2023 06:44 PM

Yes. I have the thumbprint problem too. It always prompt me the message of "Finger moved too fast. Slow down and try again." No matter how many seconds I leave my finger there or how sloth I'm, its not going to work.

I have tried to clear cache yesterday, I still can't use the back camera, but I can switch it to front camera after take. However, today, the black screen come back again.

Bubukins
Star III
In response to wendyjl

‎08-31-2023 07:48 PM

The very exact same problem that i had (unfortunately) and there is no workaroud. You need to report it to asus asap if it still in warranty since it is a board problem and needs to be replaced. Disappointing that we had these problems in less than a year and their service sucks so much. Good luck to us.

0 Kudos

KaoHanyean
Star I

‎09-05-2023 01:45 AM

I have tis problem too

 

Bubukins
Star III
In response to KaoHanyean

‎09-05-2023 01:50 AM

Hi KaoHanyean, 

 

You need to report this asap as it is a board issue. Good luck!

0 Kudos

Firebrand1484
Star III

‎09-05-2023 11:09 PM

I confirm. I sent the phone for assistance and I was called back because the problem was related to the motherboard and they asked me if I wanted the repair or replacement with another phone. I am awaiting their response

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