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Aeroactive cooler 6 buttons randomly stop working during ingame

Star I
Please tell us some basic information before asking for help:
Model Name: aeroactive cooler 6
Firmware Version:
Rooted or not: no
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Just started using aeroactive cooler 6 on my rog 6.
Use the cooler buttons for playing apex. When playing in game, after 10-15 seconds, the buttons stop working.
I thought the whole thing is off, but he fan is still working.
Have to eject out, n put it back on to get it back running.
But then randomly stops working again n again.